Empowering the Workforce of a Global Professional Services Company with Next-Level Leadership Communication Skills
The Challenge: Preparing Leaders for a Rapidly EvolvingFuture
Accenture, a global professional services leader, recognized that in a world driven by artificial intelligence and digital disruption, effective human-machine collaboration would be essential for business success.To meet this challenge, the company launched its “Lead into the New” initiative— a forward-looking talent development strategy aimed at preparing its workforce for changes anticipated one to three years ahead.
Central to this initiative was the need for versatile, high-impact communication skills for employees across various roles, locations, and seniority levels. To achieve this, Accenture sought a training provider capable of delivering customized, flexible, and scalable leadership communication training for its diverse and global workforce.
The Solution: Customized, Blended Learning from PinnaclePerformance Company
To meet its ambitious goals, Accenture partnered withPinnacle Performance Company, a global leader in communication skills training.Pinnacle provided a blend of interactive workshops, digital learning, and personalized coaching designed to develop essential communication skills for senior leaders, high-potential managers, and participants in Accenture’sAssociation of Southeast Asian Nations (ASEAN) Futures program.
The training focused on four key areas:
- High-Impact Presentation Skills
- Storytelling for Business
- Media Communication
- Personal Branding
Using its proprietary Intention-Based Communication approach, Pinnacle delivered training via its Flexible Learning Journey — a dynamic model that included half-day to three-day in-person workshops, video learning modules, live and recorded webinars, and its Virtual Coach™ platform.This approach enabled Accenture employees across the U.S., Singapore, Malaysia, the Philippines, and India to participate in customized learning experiences tailored to their needs.
To further support Accenture’s rising leaders, Pinnacle introduced Communication and Presence (CAP) Assessments. Participants submitted short video recordings of themselves presenting, which Pinnacle’sMaster Instructors evaluated for body language, vocal quality, executive presence, and engagement. Each participant received a detailed performance report with personalized feedback and improvement suggestions. In addition, attendees of in-person workshops received Diagnostic and Development Plans(DDPs), which outlined their strengths, improvement areas, and specification steps to further their growth.
The Results: Engagement, Endorsement, and Calls for More
The response to Pinnacle’s training was overwhelmingly positive. Employees rated the quality, relevance, and instructor expertise as "excellent."Participants appreciated the blend of practical exercises and personalized feedback, with many noting that the sessions were more engaging and applicable than traditional presentation courses.
Participant feedback highlights include:
“Constant engagement — I wasn’t bored for a minute!”
“Great way to practice and internalize the teachings — much better than other courses I’ve taken.”
“The practical application and peer review were incredibly helpful.”
Several employees requested additional training and longer workshop durations, underscoring the program's value. Attendees expressed interest in continued support from Pinnacle's coaches to sustain their development as effective communicators.
Client Testimonials
"This was an excellent virtual coaching approach, and the outcome was well worth the investment."
"Thank you for another great session. Our purposeful coming together will make a great story of how this collaboration started."
Conclusion: A Lasting Impact on Leadership Development
Since 2012, Pinnacle Performance Company has played a key role in strengthening communication capabilities across Accenture’s global workforce. From Singapore to the United States, hundreds of Accenture leaders have gained enhanced presentation, storytelling, and media skills. The enduring partnership between Accenture and Pinnacle demonstrates the power of customized, immersive learning experiences that prepare leaders for the demands of a fast-changing world.